Terms & Conditions

Last updated: June 2026

1. Introduction

These Terms and Conditions ("Terms") govern your use of the SanosFit website (sanosfit.com) and meal plan delivery services ("Services") operated in the United Arab Emirates. By accessing our website or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, as applicable in the Emirate of Dubai. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.

2. Definitions

  • "Company" — SanosFit, operating in the UAE.
  • "Customer", "You" — Any individual who accesses or uses our Services.
  • "Services" — Meal plan subscriptions, food delivery, nutrition consultations, and related offerings.
  • "Meal Plan" — A recurring subscription for chef-prepared, nutritionist-approved meals.

3. Eligibility

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are 18 or older and have the legal capacity to enter into a binding agreement.

4. Account Registration

To access certain Services, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. You agree to provide accurate, current, and complete information during registration.

5. Orders and Payment

5.1 Pricing

All prices are listed in UAE Dirhams (AED) unless otherwise stated. Prices are inclusive of VAT where applicable under UAE Federal Decree-Law No. 8 of 2017 on Value Added Tax.

5.2 Payment

Payment is processed securely through our third-party payment processors. We accept all major credit and debit cards. By providing payment information, you authorize us to charge the applicable fees.

5.3 Order Confirmation

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion. If we cancel your order, you will receive a full refund.

6. Subscriptions

6.1 Auto-Renewal

Meal plan subscriptions auto-renew unless cancelled before the billing date. You may cancel your subscription at any time from your account settings or by contacting our support team.

6.2 Cancellation

Cancellation takes effect at the end of your current billing period. You will continue to receive meals for the remainder of the period you have paid for. Refunds for the current period are at our discretion.

7. Delivery

We deliver to addresses within our service area in the UAE. Delivery times are estimates and not guaranteed. We are not liable for delays caused by events beyond our reasonable control, including traffic, weather, or force majeure.

You are responsible for ensuring someone is available to receive the delivery at the specified address and time. If delivery cannot be completed due to your unavailability, you may be charged a redelivery fee.

8. Refunds and Returns

8.1 Meal Quality

If you are unsatisfied with the quality of any meal, please contact us within 24 hours of delivery. We may offer a replacement, credit, or refund at our discretion.

8.2 Subscription Refunds

Refunds for prepaid subscriptions are available within 24 hours of the first delivery of a new subscription cycle. Refund requests after this period will be evaluated on a case-by-case basis.

9. Intellectual Property

All content on our website, including text, images, logos, recipes, meal plans, and software, is the property of SanosFit or its licensors and is protected by UAE copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

10. User Conduct

You agree not to:

  • Use our Services for any unlawful purpose
  • Violate any applicable UAE laws or regulations
  • Submit false or misleading information
  • Interfere with the proper functioning of our website or Services
  • Attempt to gain unauthorized access to our systems

11. Limitation of Liability

To the fullest extent permitted by UAE law, SanosFit shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services, including but not limited to loss of profits, data, use, or goodwill.

Our total liability for any claim relating to our Services shall not exceed the amount paid by you to us in the 12 months preceding the claim.

12. Disclaimer

Our meal plans are designed by nutritionists but are not a substitute for professional medical advice. If you have a medical condition, consult your healthcare provider before starting any meal plan. We do not guarantee specific health outcomes or weight loss results.

13. Indemnification

You agree to indemnify and hold harmless SanosFit, its directors, officers, employees, and affiliates from any claims, damages, losses, or expenses arising from your violation of these Terms or your use of the Services.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes at least 30 days before they take effect, by posting the updated Terms on this page and notifying you via email where possible. Continued use of the Services after changes constitutes acceptance.

15. Governing Law

These Terms are governed by the laws of the United Arab Emirates, as applicable in the Emirate of Dubai. Any dispute arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of Dubai.

16. Contact Us

If you have questions about these Terms, contact us:

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