Privacy Policy

Last updated: June 2026

1. Introduction

SanosFit ("we", "us", or "our") operates the sanosfit.com website and meal plan delivery service in the United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

We are committed to protecting your privacy in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable UAE laws.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you register, place an order, or contact us:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Date of birth
  • Gender
  • Payment information (processed securely through third-party payment processors)

2.2 Health & Fitness Information

To personalize your meal plans, we may collect:

  • Body measurements (height, weight)
  • Fitness goals (weight loss, muscle gain, maintenance)
  • Activity level
  • Dietary preferences and allergies

2.3 Automatically Collected Information

When you access our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your meal plan orders
  • Personalize your meal recommendations based on your goals and preferences
  • Communicate with you about orders, deliveries, and promotions
  • Improve our website, services, and customer experience
  • Send newsletters and marketing communications (with your consent)
  • Comply with legal obligations under UAE law

4. Legal Basis for Processing

Under the UAE PDPL, our legal bases for processing your personal data include:

  • Your explicit consent
  • Performance of a contract (fulfilling your orders)
  • Compliance with legal obligations
  • Our legitimate business interests

5. Information Sharing

We do not sell your personal data to third parties. We may share your information with:

  • Delivery partners: To fulfill your orders (name, phone, delivery address only)
  • Payment processors: To process transactions securely
  • Analytics providers: To improve our services (anonymized data only)
  • Legal authorities: When required by UAE law or to protect our rights

Any transfer of personal data outside the UAE will only occur to jurisdictions with an adequate level of data protection as determined by the UAE Data Office, or under appropriate safeguards.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

Under the UAE PDPL, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability (receive your data in a structured, machine-readable format)
  • Withdraw consent at any time
  • Lodge a complaint with the UAE Data Office

9. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us:

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